Shipping & Returns
We’re so glad you’re here! Below you’ll find everything you need to know about shipping timelines, returns, and how to get help if something’s not quite right with your order.
📦 SHIPPING TIMELINES
In-stock items typically ship within 1–3 business days. You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.
🔁 RETURNS & ISSUES
We want you to love your order—but if something arrives damaged or incorrect, we’re here to help.
Please note:
We do not accept returns for reasons unrelated to quality (such as changing your mind or preferring a different item). Because of the custom and seasonal nature of our products, all sales are final unless there's a verified defect.
⚠️ WHAT TO DO IF THERE’S A PROBLEM
To make things right quickly, please follow these steps:
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Contact us within 72 hours of receiving your order.
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Email a photo showing the issue to family@ferndesignco.com.
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Once verified, we’ll either:
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Send a free replacement, or
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Issue a refund within 5 business days.
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❗️IMPORTANT COPYRIGHT NOTE
All designs are copyrighted by Fern Design Co. (2023–2025) and are for personal use only. Please do not reproduce, resell, or distribute our products without written permission.
Still have questions?
Reach out to family@ferndesignco.com—we’re happy to help!