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Shipping, Warranty & Policies

Please note that all items are for personal use only. We kindly ask that you do not resell or pass them off as your own. This is in respect of copyright law, as all designs are owned by Fern Design Co. 2023-2025.

In-stock items will typically ship within 1-3 business days. Should any issues arise with your order, we ask that you contact us within 72 hours of delivery, and provide a photo showing the issue. Once verified, we will gladly resend or refund any defective items.

Please note: we do not accept returns for reasons unrelated to quality (such as a change of mind or a preference for a different product).

For the fastest resolution, please follow these steps if there’s an issue:

  1. Contact us within 72 hours of receiving your order.
  2. Submit a photograph clearly showing the issue.
  3. If we verify a mistake, we will send a replacement or issue a refund within 5 business days.

For any questions, please reach out to us at family@ferndesignco.com—we’ll get back to you as soon as possible.