Preorder FAQ
We’re so glad you’re here early. Preordering helps us know how much to make and ensures you get first access to the products you love.
Below are answers to common questions to help you feel confident about your order.
What does preorder mean?
What does preorder mean?
Preordering means you're purchasing an item before it is ready to ship. It guarantees you're first in line when the product becomes available.
When will my preorder ship?
When will my preorder ship?
Most preorder items ship within 1–4 weeks. We’ll keep you updated via email if anything changes.
What happens if preorder volume is higher than expected?
What happens if preorder volume is higher than expected?
If we receive more orders than expected, fulfillment may take the full 4 weeks. We'll always communicate any delays and keep you in the loop.
Will I get tracking information?
Will I get tracking information?
Yes. Once your order ships, you'll receive a shipping confirmation email with tracking details.
Can I order other items at the same time?
Can I order other items at the same time?
Yes, but please note: if you order both preorder and in-stock items together, your entire order may ship once all items are ready.
Can I cancel a preorder?
Can I cancel a preorder?
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. After that, cancellations may not be possible.
When do preorders close?
When do preorders close?
Preorders will close on April 10. After that, the full product launch will begin and only in-stock items will be available.
Ready to place your order?
👆 time left until preorders close.
Preordering guarantees you first access when these products ship.
Shop the full collection before preorders close on April 10.
still have quetions?
We’re here for you. Contact us and we’ll respond as soon as we can.